Despite being among the leading digital wallets, Blockchain leaves its traders and users ambiguous when it comes to customer support. In the event that you feel your account is compromised or need urgent assistance, Blockchain asks you to go through articles that guide you through troubleshooting various issues. But that is not enough at times, and you need someone’s guidance. It can be frustrating beyond comprehension to then write an email.
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Common Customer Support Issues of Blockchain
Reading Articles
Blockchain suggests you read through the Support Center to troubleshoot your issues with the platform. They have published articles that can be accessed via the man categories on the site’s home page. One can also search directly from the search bar for the question and see if it answers. But what if it does not?
Submitting Ticket
It’s likely that you don’t get the answer to your query in the list of articles and are left with no solution to your issue on the Support Center. In that event, you can submit a ticket to the support team. Submitting a ticket will raise a query and take time to resolve the number of tickets being submitted every day. If you are looking for an urgent resolution, submitting a ticket might not be enough.
Directly Reach Via Twitter
Blockchain also prompts users to reach out to them directly on their Twitter handle. But raising a query on a social media platform can risk the security of your wallet. And is not entirely convenient.
On-call Assistance
They do not have one. Blockchain does not have the most desired customer support channel. It does not offer assistance via calls at the moment, adding to the frustration of the trader.
Customer support of Blockchain only comprises blogs and ticket submission, which is not enough when you are looking at a time-critical problem that needs immediate attention.
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